Judging Process

The Direct, Small and Regional Firm of the Year award categories will undertake a seven stage process comprising:-

  1. Completion of an application in order for judges to make initial assessment.
  2. A mystery shopping exercise will be undertaken to obtain a conveyancing quote. This process will be scored on both the quality of the phone call and the subsequent quote pack received.
  3. A compliance check will be undertaken by Legal Eye. They will request several documents and policies and a score given to each firm.
  4. The results of the mystery shopping, compliance review and application form will be reviewed by our judges.
  5. Firms will then be contacted by phone by one of our judges and undertake a 20 min interview.
  6. Shopper Anonymous will undertake a client survey based on a net promoter score (1-10) of at least 10 clients must reply. See more details.
  7. The panel of judges will then review these and make the final awards

To find out more information of the judging process for each award category click here